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Why Bother Me Again? Benchmarking Personal Agent Memory for Interaction Preferences

arXiv:2610.30485v1 Announce Type: cross Abstract: Personal intelligence systems are taking on increasingly complex everyday tasks, yet repeated questions, unnecessary confirmations, and unwanted outreach can turn capable assistance into interaction burden. Reducing this burden requires agents to remember how users want to be assisted. However, existing memory benchmarks focus on factual recall and personalized answers and rarely test how agents learn and act on interaction preferences. We introduce MemPABench, an interactive environment for on-policy evaluation of memory in personal agents. MemPABench poses long-horizon tasks requiring agents to decide when to clarify, confirm, or act autonomously. Four grounded simulated users hold 14 preferences across work and personal contexts. Their feedback spans 99 sessions over four months, with five event-driven changes per user testing memory updates. We evaluate preference selection, delivered behavior, and sensitivity to context and preference change. Evaluating four memory systems across four LLM backbones, we find that current memory brings limited gains in preference selection. Retrieval-based systems (i.e. Mem0, MemOS, simple RAG) do not outperform No Memory, while File-based memory improves accuracy but applies preferences beyond relevant contexts. Our analysis shows that current memory struggles to retrieve interaction preferences and adapt to preference changes. Even with the correct preference available, overriding the agent’s default interaction habits remains challenging. The environment and dataset are available at https://mempabench.com.

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Moving the Mean Toward the Known Good, Not Beyond It: What Inference-Time Interventions and Weight Consolidation Buy in Open-Ended Generation

arXiv:2608.28886v2 Announce Type: replace Abstract: What does a generation loop gain from learning on its own verified successes? In cycles of generate, verify, select and LoRA-consolidate on online bin packing, training on value-filtered candidates shifts what the model writes on held-out variants toward value (-1.7 points of excess, p=0.008; -3.1 against a random-consolidation control, p=0.004) while the best observed candidate converges to the classic heuristic’s level and no further. A confirmation battery replicates the whole procedure three times, with fresh seeds and a never-consulted held-out set read exactly once: the mean was nearly identical in all three lineages (-2.0, -1.8, -1.9), and after aggregating within held-out variant all seven evaluable variants favored consolidation (p=0.008). The best observed candidate moved to the classic heuristic’s level, exactly (0.021028, the lowest variant’s classic level, in all three lineages and both arms); attract never went beyond its variant’s classic level, while the random control did in 7 of 24 lineage-variant cells. A matched SFT-only control shows the supervised anchor, not repulsion from bad candidates, does the concentrating (96% of candidates land exactly at the classic heuristic’s level). On far families the tails cut both ways: consolidation lowers the per-candidate rate of better-than-classic candidates (10% to 3.9%) while its larger production yields more such candidates absolutely (5 against 1, on few events). As motivation we report the inference-time ledger that led here: a model-written schematic recap buys judged document integration and nothing buys development; a verifier written into the stream is imitated, 16.4 fabricated verdict lines per notebook. In this arrangement (an 8-bit model in MLX, five cycles), mean quality among valid candidates can be bought and replicated; under attraction the observed best goes to the classic and, so far, never beyond it.

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In the biotech world, you can’t see everything

Earlier this week, I attended a screening of You Can See Everything, the buzzy new documentary about the disgraced former biotech CEO Elizabeth Holmes.  I went in not really knowing what to expect. I’d avoided spoilers (and won’t be giving anything away here, either!). I was wondering what new information this film could reveal, given how familiar many of us are with the Theranos story thanks to years of media coverage, the best-selling book Bad Blood, and the Hulu series The Dropout, starring Amanda Seyfried. Like many others who have seen the film, I came away feeling unsettled. But not just about Holmes’s fraud and the somewhat disturbing interactions between the subjects. The film reignited a concern I’ve had about covering science for most of my career: Despite our best efforts, we never can actually see everything. In case you’re rusty on the details, Elizabeth Holmes dropped out of Stanford University in 2003 to run Theranos, a diagnostics company she founded, when she was just 19. She went on to claim that her company had invented a way to run over 100 diagnostic tests on just a few drops of blood. Holmes raised hundreds of millions of dollars for Theranos, which was valued at $9 billion in 2014. Forbes named her the youngest self-made female billionaire—she was worth $4.5 billion when she was just 30 years old. Things started to unravel in 2015, when an investigation by the Wall Street Journal raised concerns by former Theranos employees that the tests didn’t work. Some also said that the company’s device had not been tested properly, and that blood samples had been analyzed on machines from other companies instead. MIT Technology Review named it one of the biggest technology failures of 2015. Forbes had revised Holmes’s worth to $0 by 2016. That year, a damning government report said that the company’s lab was struggling with basic procedures and gave patients results even when they knew they could be wrong. In 2018, Theranos, Holmes, and former company president Ramesh Balwani were charged with “massive fraud.” In 2022, she was sentenced to a little over 11 years in prison for defrauding investors. She began serving her sentence in May 2023. It was around a month before this that filmmakers Nathan Fielder, Lance Oppenheim, and their colleagues began documenting Holmes and her partner, Billy Evans, at home with their two young children. I’m not giving anything away when I say it’s an extremely intimate portrayal—at least of how the two adults interact with Fielder, who is also a central character in the film. As you might know if you’ve seen the trailer, there are plenty of super close-ups. I felt as if I spent most of the film staring straight into the faces of those people. And almost the whole way through, they all seemed to be trying to figure each other out. Holmes is known for her dishonesty, but she invited cameras into her home in an apparent bid to reframe the narrative and position herself as an honest person with an unusual mind. Will anyone believe her? I couldn’t help feeling some empathy for Holmes, a mother we see preparing to leave her two kids for a lengthy prison sentence. And even though I have long known the facts, Holmes is clearly an effective manipulator. You can see her plant the seeds of doubt in Fielder’s mind. At times, I felt she was convincing me, sitting in my cinema seat. Maybe she really didn’t mean to lie? But then I remembered how other journalists felt after being taken in by her claims. “I blew it,” Fortune’s Roger Parloff reflected in 2015, a year after profiling Holmes and her company. “I’m pretty sure she lied to me,” STAT’s Matthew Herper wrote recently, having interviewed Holmes in 2015. Even the former employee turned whistleblower Tyler Shultz, who knew the product didn’t work, said that he could “have a five-minute conversation with her and walk away feeling like my work was changing the world,” he said in 2022. I didn’t cover Theranos in the 2010s. If I’d interviewed Holmes, would I have fallen for it all? One of the early red flags in the Theranos case was the lack of published, peer-reviewed data. Much of the company’s work was classified as a “trade secret.” Scientists tend to publish their work in journals—a slow process that involves having the work evaluated by often anonymous experts in the field, who provide feedback, highlight questionable conclusions, and often ask for clarification. Peer review is meant to add rigor to the publication process. You should be able to trust published scientific papers. Except that sometimes you can’t. Scientists aren’t perfect. Some will exaggerate their results or inflate their importance. Some manipulate data to serve a hypothesis. Sometimes these infractions are caught during peer review, but not always. There are plenty of examples of scientific findings that could never be replicated by other labs and ended up collapsing under the weight of real evidence. Many papers ultimately end up with corrections. Some are withdrawn—10,000 research papers were retracted in 2023. At any rate, there’s been a shift to sharing research in other ways. Today, many scientists opt to publish their work at preprint servers like arXiv, medRxiv, and bioRxiv before they submit them to established journals. Those outlets bypass peer review. So do company press releases, social media posts, and many conference presentations. And I get a lot of my stories from conversations and interviews. I’ll admit I’ve looked at a scientific finding and thought: A scientist has just said they’ve done that. How can I be sure they really have? I like to think that I hold myself to high journalistic standards here, as does everyone at MIT Technology Review. I would never publish a story about some new scientific development without doing my own form of peer review, and asking scientists—ideally people I know and trust—what they think of a new claim.  But the film is a stark

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The Download: testing six tech promises and biotech’s blind spots

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Are we there yet? A reality check on six big tech promises Some seemingly impossible feats are too good to give up on. Decoding a pet’s yowls and yips? Absolutely. Scrubbing the world of forever chemicals? Yes, please. Rocketing to Mars in a fraction of the time? Sounds great, but how close are we, really? In the new Impossible issue of MIT Technology Review, we ran progress reports on six potentially transformative technologies and ideas that have been “just around the corner” for years, or even decades. From exercise in a pill to nuclear-powered spaceships, we asked experts what’s holding them back and how far they’ve come. Check out our stories on how they all stacked up. Over the coming days, we’ll unpack each of the six technologies in The Download. So stay tuned! In the biotech world, you can’t see everything —Jessica Hamzelou Earlier this week, I attended a screening of You Can See Everything, the buzzy new documentary about the disgraced former biotech CEO Elizabeth Holmes.  Like many others, I came away feeling unsettled. But not just about Holmes’s fraud and the disturbing interactions between the subjects. The film reignited a concern I’ve had about covering science for most of my career: Despite our best efforts, we never can actually see everything. The film is a stark reminder of how easy it can be to fall for an appealing narrative. This is why it left me questioning how we cover science. This story is from The Checkup, our weekly biotech newsletter. Sign up to receive it in your inbox every Thursday. Help choose our next Roundtables topic Our subscriber-only Roundtables bring you into conversation with MIT Technology Review editors and reporters. Now, we want your help choosing our next topic: how to keep your mind going for longer, or what it would take to put a city on the moon. Which do you most want to hear about?  Vote for your preferred topic by Monday at 12 p.m. ET. The must-reads I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology. 1 Palmer Luckey’s new startup plans to genetically enhance military dogsWarhound says the dogs will detect explosives and protect troops. (Wired $)+ It’s raised $200 million from investors, including Sequoia. (TechCrunch)+ Colossal Biosciences will help clone and gene-edit the dogs. (Bloomberg $)+ The Pentagon wants an AI-powered lie detector. (MIT Technology Review) 2 Donald Trump says Elon Musk has restored Ukraine’s Starlink accessBut Zelensky says Starlink speeds remained capped. (Reuters $)+ Trump reportedly asked Musk to lift the speed limits. (WSJ $) 3 The newly disclosed PHP flaw is yet to yield successful attacksExperts say the vulnerabilities are harder to exploit than expected. (NBC News)+ Officials urged patches after the flaws forced websites offline worldwide. (BBC)+ But publicly disclosed fixes can help hackers. (The Economist $) 4 Moderna and Merck say their mRNA cancer vaccine cut death by 42%The vaccine reduced melanoma patients’ risk of recurrence. (Ars Technica)+ Federal health agencies are abandoning mRNA. (MIT Technology Review) 5 A powerful new gene editor has reached its first human patientThe prime editing technique rewrites DNA in liver cells. (Nature)+ Companies are planning gene-edited babies. (MIT Technology Review) 6 Google will pay customers to free up power for data centersIts virtual power plant will reward people for adjusting energy usage. (NYT $)+ It’s also illegally felled 250,000 trees in Finland for a data center. (Guardian) 7 Dutch spies reportedly hacked Jared Kushner’s iPhoneThe report alleges financial links to foreign officials. (Vanity Fair $) 8 Fossil fuels may have stopped the next ice ageModern warming reversed 2,000 years of ice growth. (Wired $) 9 Scientists have recreated solar flares to explain the corona’s mysteryThey hope to explain why it’s so hot. (New Scientist $) 10 A road trip with America’s cheapest EV shows charging is much improvedFast chargers kept the journey manageable despite sparse coverage. (WSJ $)+ And bigger EVs aren’t always better. (MIT Technology Review) Quote of the day “If anything happens to this guy, that’s just it. Everyone is screwed.” —Software developer Ian Landsman says on X that volunteer Ondřej Surý’s work on patching PHP vulnerabilities makes him an unsung hero of the entire internet. One more thing STUART BRADFORD How sounds can turn us on to the wonders of the universe For decades, astronomy has relied on visual information to make sense of the cosmos: images, charts, and graphs. Now, some researchers are trying something different: listening to the universe. Using sonification, the process of turning information into sound, they’re helping blind and visually impaired researchers explore the cosmos—and even uncover patterns that might otherwise go unnoticed. The approach is spreading beyond astronomy into fields like climate science, navigation, and education. Discover how sound could make science more accessible—and even more revealing. —Corey S. Powell We can still have nice things A place for comfort, fun, and distraction to brighten up your day. (Got any ideas? Drop me a line.) + A team of domino experts broke a Guinness World Record with a 29,193-piece 3D pyramid.+ Scientists suspect that pigeons sense Earth’s magnetic fields using specialized immune cells in their livers.+ See inside cells like never before with these vivid microscopic images from the Nikon Small World competitions.+ Cuddly capybaras and playful penguins joined 10,000 animals on the scales for London Zoo’s annual weigh-in.

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Three things you should know about permafrost

How much do you know about permafrost? Maybe, like me, you’ve been aware that this layer of frozen soil is thawing, that it’s important in the global puzzle of climate change … and that’s about the extent of it.   The great news for both of us is that my colleague James Temple just published two in-depth stories about permafrost. His reporting took him to the boreal forests of Alaska, where he helicoptered into the wilderness to learn more about how this material could affect our climate both now and in the future. I’d recommend you give both of James’s stories a read. There’s this feature about efforts to tackle the intensifying fires that are threatening permafrost, as well as this look at how researchers are trying to understand the complicated tangle of potential climate effects. Here are three things I took away. Permafrost is a massive blind spot for climate change Permafrost is the frozen layer of soil that’s under about 15% of land around the Northern Hemisphere. While technically material needs to be frozen for only two consecutive years to count as permafrost, most of our current permafrost formed during the last ice age. That means there’s organic material that’s been frozen, and essentially locked away, for thousands of years. But as global temperatures tick up and this layer thaws, microbes are able to break down that organic matter, releasing carbon dioxide and methane—powerful greenhouse gases that drive climate change. Those emissions form a feedback loop, accelerating warming further. The steady rise in global temperatures has already shrunk the footprint of the Arctic permafrost by about 12% since 1850, and the pace has been picking up in the last 50 years. The wild thing is, only a minority of the models that have been used in UN climate reports actually take into account the gradual loss of permafrost. And none of them include the abrupt thaw and collapse that can happen after events like heat waves and fires (more on those fires in a moment). There are efforts to make sure future UN reports reflect the growing science, but for now, all this means that we’re probably underestimating how much and how fast the planet is going to warm. Wildfires can speed up permafrost loss Fire is a natural part of boreal forests’ life cycle, but they’re getting more intense because of climate change. And crucially, fires can accelerate the thawing of permafrost. By the end of the century, this effect could release the equivalent of 80 billion metric tons of carbon dioxide. Today, the policy across remote parts of Canada and Alaska is generally to let wildfires burn as long as they’re not threatening human habitats. But some researchers say we should explore fighting these fires to save the carbon trapped in the forests and the permafrost beneath them.   Researchers at the Woodwell Climate Research Center are developing a map of burn risk and carbon vulnerability across Alaska, essentially highlighting areas where fires are most likely to spread and which areas are home to certain types of permafrost that would release the most emissions. (Yes, apparently there are different types of permafrost. Yedoma is a particularly deep, carbon-dense form from the late Pleistocene era.) That’s all just the beginning—once we figure out potential targets, the question is what to do about it. Some suggest setting more prescribed fires, something Indigenous groups have done for thousands of years, partly to reduce the danger of massive blazes. Or resources could go to early detection and efforts to put out fires before they grow. The carbon cycle of permafrost is incredibly complicated There’s about 1.5 trillion tons of carbon locked away in permafrost, about twice the amount in the atmosphere. We know that permafrost thawing can release greenhouse-gas emissions and drive climate change. But there are complications.   One particularly big wrinkle: Other effects from permafrost thawing and fire recovery might counteract the carbon lost from those events. For example, as temperatures warm, plants can gradually move north and take hold where they couldn’t have before. Those plants soak up carbon from the atmosphere as they grow, at least partly locking away what was emitted. Researchers are working to better understand this ecosystem. And the more we learn, the more complicated the picture looks. How much carbon is lost from permafrost, and how much a given area will recover its carbon, depend on a huge array of factors. How severe are the fires that have accelerated local thawing? What’s the local climate and environment? And what kind of permafrost is at stake? The higher we push the planet’s temperature, the more we mess with complicated natural phenomena that we’re only beginning to understand.  This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. 

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Making the case for context-aware AI

Enterprise AI can generate recommendations, automate tasks, and help organizations make decisions faster. But without an understanding of how a business actually operates, even powerful models can miss the constraints and relationships that determine whether a decision is the right one. As companies look to move AI from experimentation into everyday operations, the challenge ahead is giving technology the context to act usefully within complex business processes. For Devavrat Shah, chief scientist of enterprise AI at Celonis, that context is central to what he calls “decision intelligence.” AI agents can support individual tasks within larger decision-making processes, he argues, but they need to understand the role each task plays and the business conditions surrounding it. “You can’t just do that in a vacuum,” he says. Without the right operational context, agents risk overlooking important constraints, making costly mistakes, or consuming excessive computing resources as they try to work out what they need to know. The solution begins with connecting AI to the processes and data enterprises already use. A contextual layer can help agents understand workflows, operate within defined guardrails, and produce recommendations that people can review and approve. Shah advises organizations to start with a specific business decision, identify its most difficult steps, and test whether AI can improve them. Measuring gains in speed and value can then help determine whether an application is worth scaling. This approach could also change how employees spend their time. Automating repetitive, manual work and coordinating tasks across teams could free people to focus on more complex strategic decisions. Realizing that benefit, however, will require investment in workforce education, so employees can understand AI outputs and their implications instead of just handing decisions over to agents. Looking to the future, Shah sees opportunities extending from routine operational tasks to enterprise-wide planning in areas such as finance, workforce management, marketing, and sales. With the right context, AI could help organizations evaluate options and make consequential decisions more quickly. As Shah puts it, “Now, maybe [resource planning] should not take that much time, and people are actually making the right choices quickly.” This episode of Business Lab is produced in partnership with Celonis. Full Transcript Megan Tatum: From MIT Technology Review, I’m Megan Tatum, and this is Business Lab, the show that helps business leaders make sense of new technologies coming out of the lab and into the marketplace. This podcast is produced in partnership with Celonis. Now, enterprise AI is at something of a crossroads. After years of experimentation, demos, and pilots, leadership teams want clear proof that scaling up will positively impact their bottom line, but many are missing an integral part of the puzzle. By acting without operational context, enterprise AI and AI agents are performing at a significant deficit. They’re applying generalized principles to specialized scenarios and coming up short, leaving business leaders understandably unconvinced and AI’s potential unrealized. Two words for you: context matters. My guest today is Devavrat Shah, chief scientist of enterprise AI at Celonis. Welcome, Devavrat. Devavrat Shah: Hello, Megan. Thanks for having me here. Megan: Thank you so much for being here with us today. Devavrat, just to start, why is it so crucial that organizations are thinking about operational context as it relates to enterprise AI right now? What makes it such a critical part of that transition I was talking about from experimentation to scale? Devavrat: It’s a fantastic question. And as you correctly noted, we’re at the cusp of becoming experimental to mainstream as far as AI is concerned. As you know, I’ve been teaching AI at MIT as a professor for more than the last two decades, so it’s no surprise that I’m very bullish about AI’s future in enterprises. The way I think about where AI can make the biggest difference in enterprises is in decision making, helping enterprise make decisions, or putting it other way, how do we bring decision intelligence to enterprises? As we think about decisions, how do we make decisions today? Take MIT Tech Review, take Celonis, take MIT, take any large organization. We have different types of decisions we want to make in very broad strokes. There are decisions which are strategic decisions like episodic, other decisions which are operational that need to be done with a high frequency. In either of them, we have some processes in place. You do this first, you do that first, you do that first, you do that first. Many of us help coordinate those things. Many of us play roles within it, what Jensen Huang calls task. And once you get those things done step by step, then you reach decision. Now, it’s those tasks, or what I would call roles, that’s where AI can bring in an atomic manner agentic power so that we can at least parts of decisions, if not all of the decisions, we can augment support and maybe sometimes when it’s a painful automate. And to get to that, to know which role to do, which task to do, we really need to know the context. You can’t just do that in a vacuum. And that’s why context with AI put together in the right way would bring what I would call decision intelligence to enterprise. And that’s where I think there’ll be the biggest transformation that would come. Megan: Right. To drill down into that into a bit more detail, we know many organizations are, as you say, embracing identic AI right now with this potential for increasingly autonomous decision making. If context isn’t introduced in parallel, what are the commercial risks at play? Devavrat: Fantastic. Let’s just take the setting I was describing. We are trying to automate a role or support a role or augment a role depending on the type of decision, depending upon type of task. And let’s for a second imagine that all these, as they’re called, frontier labs have built these amazing models and amazing AI infrastructure so that everything that’s happened in the universe and

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The Download: computing’s next leap and permafrost’s climate threat

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How far can we push computing? On a December evening in 1959, the physicist Richard Feynman gave a lecture called “There’s Plenty of Room at the Bottom.” There is no physical law stopping us from writing the entire Encyclopædia Britannica on the head of a pin, he argued. We simply had not built the tools yet. He was right, and for decades, computing took us into that space almost for free, as transistors repeatedly halved in size. But that easy descent has now stalled. Today, the industry is increasingly turning to brute force, building ever-bigger data centers to boost performance. Yet the laws of physics leave plenty of room for improvement.  Here’s how researchers are exploring ways to unlock the next leap in computing. —Volkan Gurses This story is from the latest edition of our print magazine: The Impossible issue. Subscribe now to read it in full. It’s also part of MIT Technology Review Explains, our series exploring the ideas shaping technology. Read more from the series.  Three things you should know about permafrost How much do you know about permafrost? Maybe, like me, you’ve been aware that this layer of frozen soil is thawing, that it’s important in the global puzzle of climate change … and that’s about the extent of it. The great news for both of us is that my colleague James Temple just helicoptered into Alaska’s forests to report on the fires threatening permafrost and their complicated potential climate effects. Here are three things I took away from his reporting. —Casey Crownhart This story is from The Spark, our weekly climate tech newsletter. Sign up to receive it in your inbox every Wednesday. Roundtables: a conversation with the creator of AI-designed viruses Can AI design new life forms? In 2025, Stanford University PhD student Samuel King offered a preliminary answer by using a generative AI model to propose genetic blueprints for microscopic viruses. It isn’t yet an example of AI-generated life, but that could be next.  In our latest Roundtables conversation, MIT Technology Review senior AI reporter James O’Donnell spoke with King about his work, being named one of our Innovators Under 35, and new ways of seeing biology. Subscribers can now watch a full recording of the event. Want to join the next conversation? Subscribe to MIT Technology Review for exclusive access to all our Roundtables. The must-reads I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology. 1 AI has uncovered a decade-old flaw threatening much of the webIt found flaws in PHP, the code behind most websites. (Reuters $)+ Governments are urging website owners to patch PHP or take sites offline. (BBC)+ Exploit attempts jumped from thousands to millions after disclosure. (Axios)+ Now is a good time for doing crime. (MIT Technology Review) 2 Hackers used Claude and Grok to automate attacks on over 400 banksThe AI agents targeted financial institutions in Latin America. (Information $)+ Unvetted AI agents are also accessing US bank accounts.(Axios)+ Barclays says AI is allowing the bank to cut 5,000 jobs. (Guardian)+ AI is making online crimes easier. (MIT Technology Review) 3 The Pentagon has cleared the DHS to test a heat ray weaponIt could be used for crowd control at the southern US border. (CNN)+ It uses invisible energy beams to produce a burning sensation. (Axios) 4 A startup says AI-designed viruses have treated their first patientThe experimental treatment targets drug-resistant E. coli. (NYT $)+ But the company has not published peer-reviewed results. (Futurism)+ AI-designed viruses are already killing bacteria. (MIT Technology Review) 5 Japan hopes to return the first samples from Mars’s moonsIts spacecraft is now on its way to Phobos. (Guardian)+ It aims to reveal whether Mars was once habitable. (Economist $) 6 Meta faces a $25 billion penalty over the Cambridge Analytica scandalThe company says it will appeal the New Mexico ruling. (CNBC)+ A Meta share deal has convinced Mark Zuckerberg to stay in California. (WSJ $)+ Until the company remade its stock structure to help him pay it. (NYT $) 7 A new antimatter experiment could open the door to new physicsScientists hope to spot differences between matter and antimatter. (Nature) 8 China’s Unitree is pitching its latest humanoid as a robot bodyguardA promotional clip shows the H2-X disarming attackers. (SCMP) 9 Just Eat has apologised for bizarre AI-generated menu picturesUsers were unimpressed by the bacon in cola and cheese sushi. (BBC) 10 Airbnb hosts are furious they can no longer make guests do choresHosts are threatening to strike, but guests are celebrating. (Wired $) Quote of the day “Now they’ve given everybody a reason not to use Starlink: that Starlink isn’t reliable for national security for anybody but Trump. Maybe he’d turn it off on the United States if he didn’t like policy and he didn’t like the president.”  —SpaceX investor Ross Gerber tells CNN that Elon Musk’s decision to restrict Ukraine’s Starlink access has made the service a liability for every other government that relies on it. One more thing Online harassment is entering its AI era Scott Shambaugh didn’t think twice when he denied an AI agent’s request to contribute to matplotlib, a software library he helps manage. Then things got weird.  In the middle of the night, Shambaugh opened his email to discover the agent had retaliated with a blog post. Titled “Gatekeeping in Open Source: The Scott Shambaugh Story,” the post accused him of rejecting the code out of a fear of being supplanted by AI. “He tried to protect his little fiefdom,” the agent wrote. “It’s insecurity, plain and simple.”  Shambaugh isn’t alone in facing misbehaving agents—and they’re unlikely to stop at harassment. Read the full story. —Grace Huckins We can still have nice things A place for comfort, fun, and distraction to brighten up your day. (Got any ideas? Drop me a line.) + These tiny experiments could

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The Foundations of Scalable AI

A scalable AI system requires a strong foundation. Data, engineering, platforms, operating models, and governance must converge to work as one. This session from MIT Technology Review’s EmTech Future conference explores what it takes to build that foundation in a highly regulated environment and how a responsible, trustworthy implementation can turn emerging capabilities, including agentic systems, into lasting value for investors. About the speaker Jing Wang, Principal, Center for AI and Insights, Vanguard Jing Wang leads Vanguard’s Center for AI & Insights (CAI), advancing the firm’s AI, machine learning, generative AI, and behavioral science capabilities. Her team drives enterprise-wide innovation, research, and delivery, enabling Vanguard to translate emerging technologies into trusted solutions that enhance client experiences, improve investor outcomes, and create measurable business value. Before her current position, Jing served in a range of leadership roles across Vanguard’s Financial Services, Workplace Solutions, International, and Corporate Services divisions. Throughout her tenure, she has led teams and enterprise initiatives that advanced strategic priorities, strengthened client outcomes, and drove business performance across the firm. She joined Vanguard in 2009 after several years as a Principal at the Boston Consulting Group. Jing earned a B.S. in Physics from the University of Science and Technology of China, a Ph.D. from the University of Pennsylvania, and an M.B.A. in Finance and Marketing from the Wharton School of Business at the University of Pennsylvania. Jing holds Series 7, 24, and 65 licenses.

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Designing an AI serving harness built to last

The next competitive advantage in enterprise AI has less to do with which model you choose than with what you build around it. That’s an important shift. For the past several years, much of the AI conversation has centered on model capability: bigger models, better reasoning, larger context windows, higher benchmark scores. Those advances have been extraordinary. But as AI moves from experimentation to production, the question facing enterprise leaders has changed—it’s no longer, “what can the model do?”—it’s now, “Can we deliver that intelligence reliably, economically, and at scale?” Increasingly, the answer depends on the serving harness—the engineering system surrounding the model, including the architecture, memory management, scheduling, and optimization decisions that determine how efficiently model intelligence becomes a production capability. For technical executives, that changes where AI investment should go—and what they should demand from the architecture supporting it. Start with the workload, not the model There is no universally “best” model or AI architecture. There is only the right solution for the business problem. A customer-facing assistant optimized for fast responses has fundamentally different requirements from a document-processing pipeline that can run overnight. An internal knowledge application and a high-volume customer service platform may use the same foundation model but require very different serving architectures. The workload defines the constraints. The constraints should determine the architecture. That sounds simple, but it runs counter to the way many organizations have approached early AI deployments. During a proof of concept, model accuracy naturally dominates the discussion. Production introduces constraints that are much easier to ignore when only a handful of users are involved: latency, concurrency, memory pressure, GPU utilization, infrastructure cost, and unpredictable traffic. A model that produces marginally better answers is not necessarily the better production choice if it doubles inference costs or cannot meet the application’s latency requirements. Not every workload needs a Ferrari. Sometimes the smarter engineering decision is the model that delivers exactly the performance the business needs without paying for capability it doesn’t. The objective should be to deploy the right intelligence at the right cost for the workload. That makes serving architecture more than an engineering concern. It becomes an investment decision: where to spend on compute, where to optimize, and where additional model capability simply isn’t worth the cost. Engineer the system, not the model Once AI reaches production, seemingly isolated engineering decisions begin affecting one another. Serving architecture influences memory utilization. Memory management affects concurrency. Concurrency shapes batching and scheduling, and scheduling affects GPU utilization and latency. Only then can techniques such as quantization, speculative decoding, or optimized attention mechanisms deliver their full value. This interdependence matters because organizations can spend considerably more on infrastructure without solving the constraint limiting performance. GPU memory is a good example. During inference, the model’s weights remain fixed, but the key-value (KV) cache grows with active requests and context length. As concurrency increases, a system can run short of usable GPU memory even when compute capacity is still available. Adding more compute without understanding that bottleneck may simply make an inefficient system more expensive. The lesson for technology leaders is broader than memory management: Measure before you optimize. Identify the dominant constraint. Address it. Measure the result. Then determine if another bottleneck emerged. Repeat. Don’t think of optimization techniques as Pokémon cards: The goal isn’t to collect them all. The goal is to apply the technique that removes the highest-impact constraint while preserving the application’s business requirements. For technology leaders, that demands a different governance question. Instead of asking which AI capabilities the organization can deploy, ask which constraints stand between a proven capability and sustainable business value. Build for change, not today’s benchmark Perhaps the most important reason to invest in the serving harness is that today’s leading model will probably not be tomorrow’s. Models will improve. Hardware will evolve. New optimization techniques will emerge. The architecture surrounding them should make those changes easier to absorb, not force the enterprise to rebuild its AI platform every time technology advances. That makes adaptability an increasingly important outcome of AI strategy. Organizations that build serving systems around workload requirements, clear service-level objectives, and measurable production economics gain the ability to evaluate new models and infrastructure against what the business actually needs. A model change can become an evaluation and configuration decision rather than an architectural reset. EXL researchers have explored these production challenges in greater depth in the EXL Engineering the Harness series. It examines how serving architecture, memory management, scheduling, and inference optimization work together to make enterprise AI more efficient, scalable, and economically sustainable. Increasingly, enterprises have access to many of the same models. Sustainable differentiation comes from how effectively an organization turns that intelligence into business outcomes. The model provides the intelligence. The harness determines whether the enterprise can deliver outcomes reliably, economically, and at scale. This content was produced by EXL. It was not written by MIT Technology Review’s editorial staff.

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